FAQ  Stopper-Red-46

Ordering this year’s gear has never been this easy.

Below you’ll find the answers to common questions we get asked every day from teams just like yours.
Don’t see your question, call or text us at (561) 529-6133 or email us at [email protected].

ORDERING

Submitting Order Forms
Order online by finding your order forms and submitting through our uploader.
Samples
With most of our products, you have the option to order a sample. Fill out the sample request form and submit it through our uploader. You have 14 days after you receive the sample to return the item or else you will be charged the cost of the item.

*Please note that we must hold your credit card number on file until the undamaged samples have been returned.

Reorders
We would be happy to offer you the same pricing as your previous order, as long as you purchase at least 50 percent of the quantity of that order, and this order meets our minimum order quantity requirements of 4 pieces (not include bags).
Minimums
Because you order takes a while to setup, we require that each order contain at least six pieces, and sometimes up to 12 pieces for several of our sublimated products.

We also offer discounts based on volume, so please be sure to ask about the options available.

Production Time
We will start production on your items as soon as we receive your specifications, including your art, sizes and logos. Please inquire on quicker turn around times as we very often have availability to do it in sometimes less than a week. Rush charges may apply but will be notified at the time of order. We will NOT start until payment is complete (Fill this form)
Rush Service
Yes, in most cases, we can deliver rush orders. Our ability to do this may depend on our currentproduction capacity, however. We ask that you inquire about rush service as early as possible inthe ordering process.

DESIGNS

Apparel Design Service
Yes, we can! Our team includes talented professionals who can help with just about any of your design needs. We charge an initial $150 fee for sublimation designs which includes unlimited revisions. If 25 or more garments are purchased 50% of the design fee is credited back to your final order.
Multiple Designs in a Single Order
Yes, you may adjust your logos, colors and other minor design elements within the same orderalthough an additional fee may apply. However, it’s important to note that the total redesign of an item would be considered a new piece, and would be priced accordingly.
Embroidering on Your Own Products
We do allow customers to bring in their own items. However, we do have a fee for this dependent on the product and order quantity.
Providing Logo Files
To ensure your apparel is the highest quality, you’ll need to provide us with scalable vector logo and graphics files. Scalable vector artwork will allow our printers to correctly recognize and print the colors in your artwork. These include .ai files and sometimes .png files, rather than .pdf .png or .jpeg files.

*Please note that not all .ai and .psd files are a true scalable vector graphic, but it’s a good sign these files will work with our printers.

PMS Color Matching
We want your garments to come out exactly how you envisioned them. This means we need to get your colors right! All clothing printers use Pantone™ (PMS) colors, meaning the colors you think your getting, are not always a 100% match. We can usually get pretty close, but we’ll need you to provide us with your Pantone™ colors.

Find your colors by using Pantone™ Color Chart to find the perfect color (HINT: you’ll need it to complete your order form!).

*Please note: There is a $15 fee for using custom Pantone colors.

Series Requirements
Don’t know your series requirements? Well, we have good news. Because of our experience and involvement with various racing series, chances are we’re already familiar with your series requirements.

SIZING

Custom Sizes
Yes! Certain brands we carry have companion sizes, such as plus sizing, petite, fitted, etc.

However, with our sublimated apparel, our manufacturing process is 100% custom, meaning we can make any size. Our team is able to cut, print and sew all apparel in our own factory to ensure your gear fits and is completely comfortable.

For larger sizes, we do have an extra fee: 2XL=$2 more | 3XL=$3.50 more | 4XL=$4.50 more | 5XL= $5.50 more | 6XL=$6.50 more

Sizing Charts
Here you can find our sizing charts. We are also happy to walk you through the process, so please don’t hesitate to contact us with your sizing questions. We can do tall in a sub and some items have it on other gear – contact us for embroidery and SP options.

PRICING

Wholesale Pricing
Well, sort of. We do give price breaks based on quantity. For large volume orders (150+ pieces), we do not yet have wholesale prices available. However, if your order is that large, heck yeah we’d like to hear from you.

SHIPPING

Shipping Costs
Yes, you will need to pay for shipping as part of your order and will vary based on order size and weight. Our shipping company of choice is UPS Ground, and we can also do international shipping to select countries.
Overnight Delivery
We can overnight packages if you need your order to arrive as quickly as possible, or we can drop them off to you at the paddock.

RETURNS

Return policy
It’s rare, but if you are unhappy with your order, please contact us within one week of receiving your gear. Please email us a picture and description of the issue to [email protected] and we will work together to find the best possible solution.